Terms of service

Effective Date: March 9, 2026

These Terms and Conditions govern your access to and use of the website located at www.Soothee-store.com and any related services provided by Tarnished Technology Limited

By accessing or using this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this website.

1. Definitions

  • "Company," "we," "us," or "our" refers to Tarnished Technology Limited, a company incorporated in Hong Kong SAR
  • "Website" refers to www.Soothee-store.com and all related pages.
  • "Products" refers to any goods offered for sale on the Website.
  • "Services" refers to the Website and any related services provided by the Company.
  • "Customer," "you," or "your" refers to any person accessing the Website or purchasing Products.

2. Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, to purchase Products. By placing an order, you represent that you meet this requirement.

3. Accounts and Order Acceptance

We reserve the right to:

  • Refuse or cancel any order at our sole discretion.
  • Limit quantities purchased per person or per household.
  • Cancel orders suspected of fraud or unauthorized resale.

An order confirmation email does not constitute final acceptance. The contract of sale is only formed when the Product is dispatched.

4. Pricing and Payment

  • All prices are in the currency displayed at checkout.
  • We reserve the right to modify prices at any time without prior notice.
  • You agree to provide accurate billing and payment information. We may refuse or cancel transactions that appear fraudulent or unauthorized.

5. Shipping and Delivery

  • Shipping times provided are estimates only.
  • Risk of loss and title for the Products pass to you upon delivery to the shipping carrier.
  • The Company is not responsible for:
    • Delays caused by the shipping carrier.
    • Customs clearance delays.
    • Import duties, taxes, or local charges.
  • You are responsible for any applicable customs duties and import fees.

6. Returns and Refunds

Returns and refunds are governed by our separate Return and Refund Policy, which is incorporated into these Terms. We reserve the right to refuse a refund if the Product is:

  • Opened or used.
  • Damaged by the customer.
  • Returned outside of the allowed return window.

7. Product Disclaimer

Our Products are DIY miniature kits intended for hobby and decorative purposes. Unless explicitly stated otherwise, they are not toys. Customers are responsible for the safe assembly and use of the Products. The Company is not liable for misuse, improper assembly, or unauthorized modifications of the Products.

8. Intellectual Property

All content on the Website, including but not limited to:

  • Product designs and 3D models.
  • Text, photography, and video.
  • Logos and trademarks, including SOOTHEETM.

Are the property of the Company or its licensors. Copying, reproducing, distributing, or using any content without prior written consent is strictly prohibited. Unauthorized commercial use is strictly forbidden.

9. Prohibited Uses

You agree not to:

  • Use the Website for any illegal purposes.
  • Attempt to interfere with Website security.
  • Scrape or copy Website content.
  • Engage in fraudulent chargebacks.

We reserve the right to terminate access for violations of these terms.

10. Third-Party Links

This Website may contain links to third-party websites. We are not responsible for the content, privacy policies, or actions of third parties.

11. Disclaimer of Warranties

The Website and Products are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

12. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for:

  • Indirect or consequential losses.
  • Loss of profits, data, or business interruption.
  • Our total liability shall not exceed the amount paid by you for the Product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold the Company harmless from any claims arising out of your misuse of the Website or Products.

14. Force Majeure

We are not liable for any failure to perform due to events beyond our reasonable control, including acts of God, pandemics, government actions, or supply chain disruptions.

15. Privacy

Your use of the Website is also governed by our Privacy Policy.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Hong Kong. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

17. Amendments

We may update these terms at any time. The updated version will be posted on the Website with a revised effective date. Continued use of the Website constitutes acceptance of the updated Terms.