Collection: New Arrivals

We are here to help before, during, and after your purchase. You can reach us by:

• Email: info@soothee-store.com
• Contact page: leave us a message through our Contact Us page.

We offer FREE shipping on all US orders.

Our warehouses are primarily located in the US, so US orders can usually be fulfilled in 3-5 business days once processed.

We also ship globally. International orders can usually be fulfilled in 7-12 business days once processed.

We’ll keep you updated at every major milestone of your DIY journey! You can expect an email from us:

• Order Confirmation: Sent immediately after your purchase to verify your order details.
• Shipment Confirmation: Sent once your package leaves our warehouse, including your carrier info and
  tracking number.

Helpful Tip:
If these emails don’t land in your inbox, please take a quick peek at your spam or "Promotions" folder. If you still don't see them, don't hesitate to reach out to our team for assistance!

Once your kit ships, you will receive a confirmation email with a tracking number. You can also monitor your delivery status in real-time directly through our Track Your Order page.

If you need to cancel, refund or modify your order, please contact us at info@soothee-store.com within 24 hours of your purchase. We’ll do our very best to help you out!

Please note that once an order has shipped, it is already on its way to you and can no longer be modified or cancelled.

We know you're eager to start building! Here is the expected timeline for your Soothee order:

• Processing Time: Every kit is carefully prepared and dispatched within 1–2 business days of receiving your order.
• Shipping Time:
  Hong Kong: 1–3 business days.
  United States & Canada: 3–5 business days.
  Rest of the World: 7–12 business days.

We want you to be completely happy with your new kit! If you change your mind, we offer a 30-day return policy for items in their original, unopened packaging and condition.

• Shipping: Please note that the return shipping fee is covered by the customer.
• Important: To ensure your return is processed correctly, please do not send packages back directly; reach out to us first, and we will provide you with the next steps.

Every Soothee kit is designed to be a complete, all-in-one crafting experience! Inside your package, you will find:

• Precision-cut wooden pieces and pre-painted stickers.
• Charming miniatures and LED lighting to bring your scene to life.
• A step-by-step instruction guide to lead you through the build.
• Glue is also included for your convenience (except for some rare situations), so you can start building right away!

Don't let a missing piece stall your creativity! If you find a component is missing or arrived damaged, we’ll get you back on track with these easy steps:

1. Email us at info@soothee-store.com.
2. Attach a photo of the specific components that need to be replaced.
3. We will process and ship your replacement order within 3 business days!

We offer a variety of safe and secure ways to pay for your next project, including:

• Major Credit Cards: Visa, Mastercard, AMEX, UnionPay, and more.
• Express Checkouts: Shop Pay, Apple Pay, and Google Pay.
• Trusted Gateways: PayPal.

Absolutely, safety is our top priority. We take rigorous measures to ensure that all our toys meet or exceed the highest safety standards set by regulatory authorities.